You'd like to know which course of action you need to take when you get an alert on your dashboard or mobile app.
Generally an alert will tell you what the problem is and where it is. At that point you should be able to resolve the problem yourself.
If you use Knogin through an IT integrator, you should contact them and they can help you to resolve the alert.
Failing that, you can always contact us at Knogin for help and we can point you in the right direction.